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+Terms of Service
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+
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+[Skip to content](#site-content)
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+
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+[](/?logo=1)
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+
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+ We're sorry, some parts of the Airbnb website don't work properly
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+without JavaScript enabled.
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+
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+- [Terms of Service](/terms)
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+- [Nondiscrimination Policy](/terms/nondiscrimination_policy)
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+- [Payments Terms of Service](/terms/payments_terms)
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+- [Privacy Policy](/terms/privacy_policy)
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+- [Host Guarantee](/terms/host_guarantee)
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+- [Guest Refund](/terms/guest_refund_policy)
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+- [IP Policy](/terms/copyright_policy)
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+- [Cookie Policy](/terms/cookie_policy)
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+- [Experiences Guest Release and
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+ Waiver](/terms/experiences_guest_waiver)
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+
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+<!-- -->
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+
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+- [Terms of Service](/terms)
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+- [Nondiscrimination Policy](/terms/nondiscrimination_policy)
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+- [Payments Terms of Service](/terms/payments_terms)
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+- [Privacy Policy ](/terms/privacy_policy)
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+- [Host Guarantee](/terms/host_guarantee)
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+- [Guest Refund](/terms/guest_refund_policy)
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+- [IP Policy](/terms/copyright_policy)
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+- [Cookie Policy](/terms/cookie_policy)
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+- [Experiences Guest Release and
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+ Waiver](/terms/experiences_guest_waiver)
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+
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+Updated Terms of Service
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+------------------------
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+
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+We've recently updated our: (1) [Terms of Service](/terms/), (2)
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+[Payments Terms of Service](/terms/payments_terms), and (3) [Privacy
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+Policy](/terms/privacy_policy) (collectively, "**Terms**"). If you
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+signed up for an account prior to April 16, 2018, we'll ask you to agree
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+to the new Terms of Service and Payments Terms of Service when you use
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+Airbnb on or after June 27, 2018; until June 27, 2018 the prior [Terms
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+of Service](/terms#old) and [Payments Terms of
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+Service](/terms/payments_terms#old) will continue to apply to you. The
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+updated Privacy Policy will automatically come into effect for all
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+existing users on May 25, 2018. Your continued use of the Airbnb
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+Platform from that day on will be subject to the new Privacy Policy.
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+Please read these Terms carefully. If you signed up for an account on or
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+after April 16, 2018, the updated Terms apply to you. [Learn more about
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+what's changing](/home/terms-of-service-event)
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+
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+Airbnb Privacy Policy
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+=====================
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+
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+Last Updated: April 16, 2018
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+
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+Thank you for using Airbnb!
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+
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+This Privacy Policy describes how we collect, use, process, and disclose
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+your information, including personal information, in conjunction with
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+your access to and use of the Airbnb Platform and the Payment Services.
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+
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+If you see an undefined term in this Privacy Policy (such as "Listing"
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+or "Airbnb Platform"), it has the same definition as in our [Terms of
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+Service](/terms).
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+
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+When this policy mentions "Airbnb," "we," "us," or "our," it refers to
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+the Airbnb company that is responsible for your information under this
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+Privacy Policy (the "**Data Controller**").
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+
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+- If your Country of Residence is the United States, the Data
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+ Controller is Airbnb, Inc.
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+- If your Country of Residence is outside of the United States, the
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+ People's Republic of China which for purposes of this Privacy Policy
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+ does not include Hong Kong, Macau and Taiwan ("**China**") and
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+ Japan, the Data Controller is Airbnb Ireland UC ("**Airbnb
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+ Ireland**").
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+- If your Country of Residence is China, the Data Controller is Airbnb
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+ Internet (Beijing) Co., Ltd. ("**Airbnb China**"), except where you
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+ book a Host Service located outside of China or create a Listing
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+ located outside of China, in which case the Data Controller is
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+ Airbnb Ireland for that transaction.
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+- If your Country of Residence is Japan, the Data Controller is Airbnb
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+ Global Services Limited ("**Airbnb GSL**"), except where you book a
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+ Host Service located outside of Japan or create a Listing located
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+ outside of Japan, in which case the Data Controller is Airbnb
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+ Ireland for that transaction. Additionally, if you reside in Japan,
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+ Airbnb Ireland will be the Data Controller for all bookings
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+ confirmed prior to June 13, 2018 at 3PM UTC.
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+
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+This Privacy Policy also applies to the Payment Services provided to you
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+by Airbnb Payments pursuant to the [Payments Terms of
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+Service](/terms/payments_terms) ("**Payments Terms**"). When using the
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+Payment Services, you will be also providing your information, including
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+personal information, to one or more Airbnb Payments entities, which
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+will also be the Data Controller (the \"**Payments Data Controller**\")
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+of your information related to the Payment Services, generally depending
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+on your Country of Residence.
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+
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+- If your Country of Residence is the United States, the Payments Data
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+ Controller is Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.).
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+- If your Country of Residence is China the Payments Data Controller
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+ is Airbnb China, except where you book a Host Service located
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+ outside of China or create a Listing located outside of China, or
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+ book a Host Service in China with a Host who is not a resident of
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+ China, in which case the Payments Data Controller is Airbnb Payments
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+ UK.
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+- If your Country of Residence is India, the Payments Data Controller
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+ is Airbnb Payments India Pvt. Ltd., except where you book a Host
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+ Service outside of India or accept a booking from a Guest outside of
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+ India, in which case the Payments Data Controller is Airbnb Payments
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+ UK Ltd.
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+- If your Country of Residence is outside of the United States, China,
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+ and India, the Payments Data Controller is Airbnb Payments UK Ltd.
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+
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+If you change your Country of Residence, the Data Controller and/or
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+Payments Data Controller will be determined by your new Country of
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+Residence as specified above, from the date on which your Country of
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+Residence changes. To this end the Data Controller and/or Payment Data
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+Controller that originally collected your personal information will need
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+to transfer such personal information to the new applicable Data
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+Controller and/or Payments Data Controller due to the fact that such
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+transfer is necessary for the performance of the contractual
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+relationship with you.
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+
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+Please see Section 10 for contact details of the Data Controllers and
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+Payment Data Controllers listed above.
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+
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+#### 1. INFORMATION WE COLLECT
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+
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+There are three general categories of information we collect.
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+
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+##### 1.1 Information You Give to Us.
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+
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+1.1.1 Information that is necessary for the use of the Airbnb Platform.
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+
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+We ask for and collect the following personal information about you when
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+you use the Airbnb Platform. This information is necessary for the
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+adequate performance of the contract between you and us and to allow us
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+to comply with our legal obligations. Without it, we may not be able to
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+provide you with all the requested services.
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+
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+- **Account Information.** When you sign up for an Airbnb Account, we
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+ require certain information such as your first name, last name,
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+ email address, and date of birth.
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+- **Profile and Listing Information.** To use certain features of the
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+ Airbnb Platform (such as booking or creating a Listing), we may ask
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+ you to provide additional information, which may include your
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+ address, phone number, and a profile picture.
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+- **Identity Verification Information.** To help create and maintain a
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+ trusted environment, we may collect identity verification
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+ information (such as images of your government issued ID, passport,
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+ national ID card, or driving license, as permitted by applicable
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+ laws) or other authentication information. To learn more, see our
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+ Help Center article about [providing identification on
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+ Airbnb](/help/article/1237/how-does-providing-identification-on-airbnb-work).
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+- **Payment Information.** To use certain features of the Airbnb
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+ Platform (such as booking or creating a Listing), we may require you
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+ to provide certain financial information (like your bank account or
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+ credit card information) in order to facilitate the processing of
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+ payments (via Airbnb Payments).
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+- **Communications with Airbnb and other Members.** When you
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+ communicate with Airbnb or use the Airbnb Platform to communicate
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+ with other Members, we collect information about your communication
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+ and any information you choose to provide.
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+
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+1.1.2 Information you choose to give us.
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+
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+You may choose to provide us with additional personal information in
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+order to obtain a better user experience when using Airbnb Platform.
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+This additional information will be processed based on your consent.
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+
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+- **Additional Profile Information.** You may choose to provide
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+ additional information as part of your Airbnb profile (such as
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+ gender, preferred language(s), city, and a personal description).
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+ Some of this information as indicated in your Account settings is
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+ part of your public profile page, and will be publicly visible to
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+ others.
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+- **Address Book Contact Information.** You may choose to import your
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+ address book contacts or enter your contacts' information manually
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+ to access certain features of the Airbnb Platform, like inviting
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+ them to use Airbnb.
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+- **Other Information.** You may otherwise choose to provide us
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+ information when you fill in a form, conduct a search, update or add
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+ information to your Airbnb Account, respond to surveys, post to
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+ community forums, participate in promotions, or use other features
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+ of the Airbnb Platform.
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+
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+1.1.3 Information that is necessary for the use of the Payment Services.
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+
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+The Payments Data Controller needs to collect the following information,
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+as it is necessary for the adequate performance of the contract with you
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+and to comply with applicable law (such as anti-money laundering
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+regulations). Without it, you will not be able to use Payment Services:
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+
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+- **Payment Information.** When you use the Payment Services, the
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+ Payments Data Controller requires certain financial information
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+ (like your bank account or credit card information) in order to
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+ process payments and comply with applicable law.
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+- **Identity Verification and Other Information.** If you are a Host,
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+ the Payments Data Controller may require identity verification
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+ information (such as images of your government issued ID, passport,
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+ national ID card, or driving license) or other authentication
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+ information, your date of birth, your address, email address, phone
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+ number and other information in order to verify your identity,
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+ provide the Payment Services to you, and to comply with applicable
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+ law.
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+
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+##### 1.2 Information We Automatically Collect from Your Use of the Airbnb Platform and Payment Services.
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+
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+When you use the Airbnb Platform and the Payment Services, we
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+automatically collect information, including personal information, about
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+the services you use and how you use them. This information is necessary
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+for the adequate performance of the contract between you and us, to
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+enable us to comply with legal obligations and given our legitimate
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+interest in being able to provide and improve the functionalities of the
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+Airbnb Platform and Payment Services.
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+
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+- **Geo-location Information.** When you use certain features of the
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+ Airbnb Platform, we may collect information about your precise or
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+ approximate location as determined through data such as your IP
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+ address or mobile device's GPS to offer you an improved user
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+ experience. Most mobile devices allow you to control or disable the
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+ use of location services for applications in the device's settings
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+ menu. Airbnb may also collect this information even when you are not
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+ using the app if this connection is enabled through your settings or
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+ device permissions.
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+- **Usage Information.** We collect information about your
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+ interactions with the Airbnb Platform such as the pages or content
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+ you view, your searches for Listings, bookings you have made, and
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+ other actions on the Airbnb Platform.
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+- **Log Data and Device Information.** We automatically collect log
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+ data and device information when you access and use the Airbnb
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+ Platform, even if you have not created an Airbnb Account or logged
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+ in. That information includes, among other things: details about how
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+ you've used the Airbnb Platform (including if you clicked on links
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+ to third party applications), IP address, access dates and times,
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+ hardware and software information, device information, device event
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+ information, unique identifiers, crash data, cookie data, and the
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+ pages you've viewed or engaged with before or after using the Airbnb
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+ Platform.
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+- **Cookies and Similar Technologies.** We use cookies and other
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+ similar technologies, such as web beacons, pixels, and mobile
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+ identifiers. We may also allow our business partners to use these
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+ tracking technologies on the Airbnb Platform, or engage others to
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+ track your behavior on our behalf. While you may disable the usage
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+ of cookies through your browser settings, the Airbnb Platform
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+ currently does not respond to a "Do Not Track" signal in the HTTP
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+ header from your browser or mobile application due to lack of
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+ standardization regarding how that signal should be interpreted. For
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+ more information on our use of these technologies, see our [Cookie
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+ Policy](/terms/cookie_policy).
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+- **Payment Transaction Information.** Airbnb Payments collects
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+ information related to your payment transactions through the Airbnb
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+ Platform, including the payment instrument used, date and time,
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+ payment amount, payment instrument expiration date and billing
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+ postcode, PayPal email address, IBAN information, your address and
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+ other related transaction details. This information is necessary for
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+ the adequate performance of the contract between you and Airbnb
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+ Payments and to allow the provision of the Payment Services.
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+
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+##### 1.3 Information We Collect from Third Parties.
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+
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+Airbnb and Airbnb Payments may collect information, including personal
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+information, that others provide about you when they use the Airbnb
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+Platform and the Payment Services, or obtain information from other
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+sources and combine that with information we collect through the Airbnb
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+Platform and the Payment Services. We do not control, supervise or
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+respond for how the third parties providing your information process
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+your personal data, and any information request regarding the disclosure
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+of your personal information to us should be directed to such third
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+parties.
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+
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+- **Third Party Services.** If you link, connect, or login to your
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+ Airbnb Account with a third party service (e.g. Google, Facebook,
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+ WeChat), the third party service may send us information such as
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+ your registration and profile information from that service. This
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+ information varies and is controlled by that service or as
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+ authorized by you via your privacy settings at that service.
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+- **Your References.** If someone has written a reference for you, it
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+ will be published on your Airbnb public profile page with your
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+ consent. To learn more, see our Help Center article about
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+ [References](/help/article/173/what-are-references-on-airbnb).
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+- **Background Information.** For Members in the United States, to the
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+ extent permitted by applicable laws, Airbnb and Airbnb Payments may
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+ obtain reports from public records of criminal convictions or sex
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+ offender registrations. For Members outside of the United States, to
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+ the extent permitted by applicable laws and with your consent where
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+ required, Airbnb and Airbnb Payments may obtain the local version of
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+ police, background or registered sex offender checks. We may use
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+ your information, including your full name and date of birth, to
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+ obtain such reports.
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+- **Other Sources.** To the extent permitted by applicable law, we may
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+ receive additional information about you, such as demographic data
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+ or fraud detection information, from third party service providers
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+ and/or partners, and combine it with information we have about you.
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+ For example, we may receive background check results (with your
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+ consent where required) or fraud warnings from service providers
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+ like identity verification services for our fraud prevention and
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+ risk assessment efforts. We may receive information about you and
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+ your activities on and off the Airbnb Platform through partnerships,
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+ or about your experiences and interactions from our partner ad
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+ networks.
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+
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+#### 2. HOW WE USE INFORMATION WE COLLECT
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+
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+We use, store, and process information, including personal information,
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+about you to provide, understand, improve, and develop the Airbnb
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+Platform, create and maintain a trusted and safer environment and comply
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+with our legal obligations.
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+
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+##### 2.1 Provide, Improve, and Develop the Airbnb Platform.
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+
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+- Enable you to access and use the Airbnb Platform.
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+- Enable you to communicate with other Members.
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+- Operate, protect, improve, and optimize the Airbnb Platform and
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+ experience, such as by performing analytics and conducting research.
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+- Provide customer service.
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+- Send you service or support messages, updates, security alerts, and
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+ account notifications.
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+- If you provide us with your contacts' information, we may process
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+ this information: (i) to facilitate your referral invitations, (ii)
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+ send your requests for references, (iii) for fraud detection and
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+ prevention, and (iv) for any purpose you authorize at the time of
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+ collection.
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+- To operate, protect, improve, and optimize the Airbnb Platform and
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+ experience, and personalize and customize your experience (such as
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+ making Listing suggestions or ranking search results), we conduct
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+ profiling based on your interactions with the Airbnb Platform, your
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+ search and booking history, your profile information and
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+ preferences, and other content you submit to the Airbnb Platform.
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+
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+We process this information given our legitimate interest in improving
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+the Airbnb Platform and our Members' experience with it, and where it is
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+necessary for the adequate performance of the contract with you.
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+
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+##### 2.2 Create and Maintain a Trusted and Safer Environment.
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+
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+- Detect and prevent fraud, spam, abuse, security incidents, and other
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+ harmful activity.
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+- Conduct security investigations and risk assessments.
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+- Verify or authenticate information or identifications provided by
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+ you (such as to verify your Accommodation address or compare your
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+ identification photo to another photo you provide).
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+- Conduct checks against databases and other information sources,
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+ including background or police checks, to the extent permitted by
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+ applicable laws and with your consent where required.
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+- Comply with our legal obligations.
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+- Resolve any disputes with any of our Members and enforce our
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+ agreements with third parties.
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+- Enforce our [Terms of Service](/terms) and other policies.
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+- In connection with the activities above, we may conduct profiling
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+ based on your interactions with the Airbnb Platform, your profile
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+ information and other content you submit to the Airbnb Platform, and
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+ information obtained from third parties. In limited cases, automated
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+ processes may restrict or suspend access to the Airbnb Platform if
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+ such processes detect a Member or activity that we think poses a
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+ safety or other risk to the Airbnb Platform, other Members, or third
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+ parties.
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+
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+We process this information given our legitimate interest in protecting
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+the Airbnb Platform, to measure the adequate performance of our contract
|
|
|
+with you, and to comply with applicable laws.
|
|
|
+
|
|
|
+##### 2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
|
|
|
+
|
|
|
+- Send you promotional messages, marketing, advertising, and other
|
|
|
+ information that may be of interest to you based on your preferences
|
|
|
+ (including information about Airbnb or partner campaigns and
|
|
|
+ services) and social media advertising through social media
|
|
|
+ platforms such as Facebook or Google).
|
|
|
+- Personalize, measure, and improve our advertising.
|
|
|
+- Administer referral programs, rewards, surveys, sweepstakes,
|
|
|
+ contests, or other promotional activities or events sponsored or
|
|
|
+ managed by Airbnb or its third party partners.
|
|
|
+- Conduct profiling on your characteristics and preferences (based on
|
|
|
+ the information you provide to us, your interactions with the Airbnb
|
|
|
+ Platform, information obtained from third parties, and your search
|
|
|
+ and booking history) to send you promotional messages, marketing,
|
|
|
+ advertising and other information that we think may be of interest
|
|
|
+ to you.
|
|
|
+
|
|
|
+We will process your personal information for the purposes listed in
|
|
|
+this section given our legitimate interest in undertaking marketing
|
|
|
+activities to offer you products or services that may be of your
|
|
|
+interest. You can opt-out of receiving marketing communications from us
|
|
|
+by following the unsubscribe instructions included in our marketing
|
|
|
+communications or changing your notification settings within your Airbnb
|
|
|
+Account.
|
|
|
+
|
|
|
+##### 2.4 How the Payments Data Controller uses the Information Collected.
|
|
|
+
|
|
|
+- Enable you to access and use the Payment Services.
|
|
|
+- Detect and prevent fraud, abuse, security incidents, and other
|
|
|
+ harmful activity.
|
|
|
+- Conduct security investigations and risk assessments.
|
|
|
+- Conduct checks against databases and other information sources.
|
|
|
+- Comply with legal obligations (such as anti-money laundering
|
|
|
+ regulations).
|
|
|
+- Enforce the Payment Terms and other payment policies.
|
|
|
+- With your consent, send you promotional messages, marketing,
|
|
|
+ advertising, and other information that may be of interest to you
|
|
|
+ based on your preferences.
|
|
|
+
|
|
|
+The Payments Data Controller processes this information given its
|
|
|
+legitimate interest in improving the Payment Services and its users'
|
|
|
+experience with it, and where it is necessary for the adequate
|
|
|
+performance of the contract with you and to comply with applicable laws.
|
|
|
+
|
|
|
+#### 3. SHARING & DISCLOSURE
|
|
|
+
|
|
|
+##### 3.1 With Your Consent.
|
|
|
+
|
|
|
+Where you have provided consent, we share your information, including
|
|
|
+personal information, as described at the time of consent, such as when
|
|
|
+you authorize a third party application or website to access your Airbnb
|
|
|
+Account or when you participate in promotional activities conducted by
|
|
|
+Airbnb partners or third parties.
|
|
|
+
|
|
|
+##### 3.2 Sharing between Members.
|
|
|
+
|
|
|
+To help facilitate bookings or other interactions between Members, we
|
|
|
+may need to share certain information, including personal information,
|
|
|
+with other Members, as it is necessary for the adequate performance of
|
|
|
+the contract between you and us, as follows:
|
|
|
+
|
|
|
+- When you as a Guest submit a booking request, certain information
|
|
|
+ about you is shared with the Host (and Co-Host, if applicable),
|
|
|
+ including your full name, the full name of any additional Guests,
|
|
|
+ your cancellation history, and other information you agree to share.
|
|
|
+ When your booking is confirmed, we will disclose additional
|
|
|
+ information to assist with coordinating the trip, like your phone
|
|
|
+ number.
|
|
|
+- When you as a Host (or Co-Host, if applicable) have a confirmed
|
|
|
+ booking, certain information is shared with the Guest to coordinate
|
|
|
+ the booking, such as your full name, phone number, and Accommodation
|
|
|
+ or Experience address.
|
|
|
+- When you as a Host invite another Member to become a Co-Host, you
|
|
|
+ authorize the Co-Host to access your information and Member Content,
|
|
|
+ including but not limited to certain information like your full
|
|
|
+ name, phone number, Accommodation address, and email address.
|
|
|
+- When you as a Guest invite additional Guests to a booking, your full
|
|
|
+ name, travel dates, Host name, Listing details, the Accommodation
|
|
|
+ address, and other related information will be shared with each
|
|
|
+ additional Guest.
|
|
|
+- When you as a Guest initiate a Group Payment Booking Request certain
|
|
|
+ information about each participant such as first name, last initial,
|
|
|
+ profile picture as well as the booking details is shared among all
|
|
|
+ participants of the Group Payment Booking Request.
|
|
|
+
|
|
|
+We don't share your billing and payout information with other Members.
|
|
|
+
|
|
|
+##### 3.3 Profiles, Listings, and other Public Information.
|
|
|
+
|
|
|
+The Airbnb Platform lets you publish information, including personal
|
|
|
+information, that is visible to the general public. For example:
|
|
|
+
|
|
|
+- Parts of your public profile page, such as your first name, your
|
|
|
+ description, and city, are publicly visible to others.
|
|
|
+- Listing pages are publicly visible and include information such as
|
|
|
+ the Accommodation or Experience's approximate location (neighborhood
|
|
|
+ and city) or precise location (where you have provided your
|
|
|
+ consent), Listing description, calendar availability, your public
|
|
|
+ profile photo, aggregated demand information (like page views over a
|
|
|
+ period of time), and any additional information you choose to share.
|
|
|
+- After completing a booking, Guests and Hosts may write Reviews and
|
|
|
+ rate each other. Reviews and Ratings are a part of your public
|
|
|
+ profile page and may also be surfaced elsewhere on the Airbnb
|
|
|
+ Platform (such as the Listing page).
|
|
|
+- If you submit content in a community or discussion forum, blog or
|
|
|
+ social media post, or use a similar feature on the Airbnb Platform,
|
|
|
+ that content is publicly visible.
|
|
|
+
|
|
|
+Based on our legitimate interest to promote the Airbnb Platform we may
|
|
|
+display parts of the Airbnb Platform (e.g., your Listing page) on sites
|
|
|
+operated by Airbnb's business partners, using technologies such as
|
|
|
+widgets or APIs. If your Listings are displayed on a partner's site,
|
|
|
+information from your public profile page may also be displayed.
|
|
|
+
|
|
|
+Information you share publicly on the Airbnb Platform may be indexed
|
|
|
+through third party search engines. In some cases, you may opt-out of
|
|
|
+this feature in your Account settings. If you change your settings or
|
|
|
+your public-facing content, these search engines may not update their
|
|
|
+databases. We do not control the practices of third party search
|
|
|
+engines, and they may use caches containing your outdated information.
|
|
|
+
|
|
|
+##### 3.4 Additional Services by Hosts.
|
|
|
+
|
|
|
+Hosts may need to use third party services available through the Airbnb
|
|
|
+Platform to assist with managing their Accommodation or providing
|
|
|
+additional services requested by you, such as cleaning services or lock
|
|
|
+providers. Hosts may use features on the Airbnb Platform to share
|
|
|
+information about the Guest (like check-in and check-out dates, Guest
|
|
|
+name, Guest phone number) with such third party service providers for
|
|
|
+the purposes of coordinating the stay, managing the Accommodation, or
|
|
|
+providing other services.
|
|
|
+
|
|
|
+##### 3.5 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.
|
|
|
+
|
|
|
+Airbnb and Airbnb Payments may disclose your information, including
|
|
|
+personal information, to courts, law enforcement or governmental
|
|
|
+authorities, or authorized third parties, if and to the extent we are
|
|
|
+required or permitted to do so by law or if such disclosure is
|
|
|
+reasonably necessary: (i) comply with our legal obligations, (ii) to
|
|
|
+comply with legal process and to respond to claims asserted against
|
|
|
+Airbnb, (iii) to respond to verified requests relating to a criminal
|
|
|
+investigation or alleged or suspected illegal activity or any other
|
|
|
+activity that may expose us, you, or any other of our users to legal
|
|
|
+liability, (iv) to enforce and administer our Terms of Service, the
|
|
|
+Payment Terms or [o](/terms)t[h](/terms)e[r](/terms) agreements with
|
|
|
+Members, or (v) to protect the rights, property or personal safety of
|
|
|
+Airbnb, its employees, its Members, or members of the public.
|
|
|
+
|
|
|
+Where appropriate, we may notify Members about legal requests unless:
|
|
|
+(i) providing notice is prohibited by the legal process itself, by court
|
|
|
+order we receive, or by applicable law, or (ii) we believe that
|
|
|
+providing notice would be futile, ineffective, create a risk of injury
|
|
|
+or bodily harm to an individual or group, or create or increase a risk
|
|
|
+of fraud upon Airbnb's property, its Members and the Airbnb Platform. In
|
|
|
+instances where we comply with legal requests without notice for these
|
|
|
+reasons, we will attempt to notify that Member about the request after
|
|
|
+the fact where appropriate and where we determine in good faith that we
|
|
|
+are no longer prevented from doing so.
|
|
|
+
|
|
|
+##### 3.6 Service Providers.
|
|
|
+
|
|
|
+Airbnb and Airbnb Payments uses a variety of third party service
|
|
|
+providers to help us provide services related to the Airbnb Platform and
|
|
|
+the Payment Services. Service providers may be located inside or outside
|
|
|
+of the European Economic Area ("**EEA**"). In particular, our service
|
|
|
+providers are based in Europe, India, Asia Pacific and North and South
|
|
|
+America.
|
|
|
+
|
|
|
+For example, service providers may help us: (i) verify your identity or
|
|
|
+authenticate your identification documents, (ii) check information
|
|
|
+against public databases, (iii) conduct background or police checks,
|
|
|
+fraud prevention, and risk assessment, (iv) perform product development,
|
|
|
+maintenance and debugging, (v) allow the provision of the Airbnb
|
|
|
+Services through third party platforms and software tools (e.g. through
|
|
|
+the integration with our APIs), or (vi) provide customer service,
|
|
|
+advertising, or payments services. These providers have limited access
|
|
|
+to your information to perform these tasks on our behalf, and are
|
|
|
+contractually bound to protect and to use it only for the purposes for
|
|
|
+which it was disclosed and consistent with this Privacy Policy.
|
|
|
+
|
|
|
+Airbnb and the Airbnb Payments will need to share your information,
|
|
|
+including personal information, in order to ensure the adequate
|
|
|
+performance of our contract with you.
|
|
|
+
|
|
|
+##### 3.7 Corporate Affiliates.
|
|
|
+
|
|
|
+To enable or support us in providing the Airbnb Platform and the Payment
|
|
|
+Services, we may share your information, including personal information,
|
|
|
+within our corporate family of companies (both financial and
|
|
|
+non-financial entities) that are related by common ownership or control.
|
|
|
+
|
|
|
+- **Sharing with Airbnb, Inc.** Even if your Country of Residence is
|
|
|
+ not the United States, your information may be shared with Airbnb,
|
|
|
+ Inc. which provides the technical infrastructure for the Airbnb
|
|
|
+ Platform, product development and maintenance, customer support,
|
|
|
+ trust and safety and other business operation services to other
|
|
|
+ Airbnb entities. The data sharing is necessary for the performance
|
|
|
+ of the contract between you and us and is based on our legitimate
|
|
|
+ interests in providing the Airbnb Platform globally.
|
|
|
+- **Sharing with Airbnb Payments.** In order to facilitate payments on
|
|
|
+ or through the Airbnb Platform, certain information as described
|
|
|
+ above in Section 1.1.3, may be shared with the relevant Airbnb
|
|
|
+ Payments entity. The data sharing is necessary for the performance
|
|
|
+ of the contract between you and us.
|
|
|
+- **Sharing with Airbnb Ireland.** If your Country of Residence is the
|
|
|
+ United States, some of your information may be shared with Airbnb
|
|
|
+ Ireland when you create a Listing or when you book a Host Service
|
|
|
+ located outside of the United States (other than in China). The
|
|
|
+ information shared in these circumstances may include: (i) your
|
|
|
+ name, e-mail address and phone number, (ii) information relating to
|
|
|
+ the Listing or Host Service, including its address, (iii) booking
|
|
|
+ information for the Listing or Host Service, including but not
|
|
|
+ limited to booking dates and payment amounts, and (iv) the names,
|
|
|
+ nationalities, and identification details (including
|
|
|
+ passport/national ID numbers and expiry dates) of any Guests.
|
|
|
+ Additionally, when you send a message to a Host or Guest outside of
|
|
|
+ the United States (other than China), your first name, profile
|
|
|
+ picture and message content sent via the Airbnb Platform will be
|
|
|
+ shared with Airbnb Ireland. The data sharing is necessary for the
|
|
|
+ performance of the contract between you and us.
|
|
|
+- **Sharing with Airbnb GSL.** Even if your Country of Residence is
|
|
|
+ not Japan, some of your information will be shared with Airbnb GSL
|
|
|
+ in the following circumstances:
|
|
|
+
|
|
|
+ - *Creating a Listing.* If you create a Listing in Japan: (i) your
|
|
|
+ name, phone number, gender, birth date, email address,
|
|
|
+ information relating to where you live and work details on your
|
|
|
+ profile page, (ii) information relating to the Listing (e.g.,
|
|
|
+ address, government notification numbers, permit details or
|
|
|
+ other information), (iii) booking information relating to the
|
|
|
+ Listing, such as Guest details as set out below in Host
|
|
|
+ Services, booking dates, and payment amounts, (vi) details (if
|
|
|
+ any) of the payout method associated with the Listing, and (v)
|
|
|
+ messages between you and prospective and confirmed Guests at the
|
|
|
+ Listing.
|
|
|
+ - *Host Services.* If you book a Host Service located in
|
|
|
+ Japan: (i) your name, phone number, gender, birth date, email
|
|
|
+ address, information relating to where you live and your work on
|
|
|
+ your profile page, IP address in relation to the
|
|
|
+ transaction, (ii) booking dates, (iii) messages between the Host
|
|
|
+ and you or other Guests on the same booking, (iv) details (if
|
|
|
+ any) of the payment method used by any Guests for booking the
|
|
|
+ Host Service, and (v) the names and identification detail (if
|
|
|
+ available) of any Guests.
|
|
|
+ - *Sending Messages.* If you send a message to a Host in relation
|
|
|
+ to that Host's Listing in Japan, your first name, profile
|
|
|
+ picture and message content.
|
|
|
+
|
|
|
+ The data sharing is necessary for the performance of the contract
|
|
|
+ between you and us to enable you to list or book Host Services in
|
|
|
+ Japan and communicate with Members in Japan.
|
|
|
+
|
|
|
+<!-- -->
|
|
|
+
|
|
|
+- **Sharing with Airbnb China.** Even if your Country of Residence is
|
|
|
+ not China, some of your information will be shared with Airbnb China
|
|
|
+ in the following circumstances:
|
|
|
+
|
|
|
+ - *Creating a Listing.* If you create a Listing in China,
|
|
|
+ information shared includes: (i) your name, phone number, email
|
|
|
+ address, and passport/ID details, (ii) information relating to
|
|
|
+ the Listing (e.g., address), (iii) booking information relating
|
|
|
+ to the Listing, such as Guest details as set out below in Host
|
|
|
+ Services, booking dates, and payment amounts, and (iv) messages
|
|
|
+ between you and prospective and confirmed Guests at the Listing.
|
|
|
+ - *Host Services.* If you book a Host Service located in China,
|
|
|
+ information shared includes: (i) your name, phone number, and
|
|
|
+ email address (ii) booking dates, (iii) messages between the
|
|
|
+ Host and you or other Guests on the same booking, and (iv) the
|
|
|
+ names, nationalities, and identification details (including
|
|
|
+ passport/national ID numbers and expiry dates) of any Guests.
|
|
|
+ - *Sending Messages.* If you send a message to a Host in relation
|
|
|
+ to that Host's Listing in China, information shared includes:
|
|
|
+ your first name, profile picture and message content.
|
|
|
+
|
|
|
+ The data sharing is necessary for the performance of the contract
|
|
|
+ between you and us to enable you to list or book Host Services in
|
|
|
+ China and communicate with Members in China. Where required under
|
|
|
+ law and you have expressly granted permission, Airbnb China may
|
|
|
+ disclose your information to Chinese government agencies without
|
|
|
+ further notice to you. We'll notify you in advance in the above
|
|
|
+ situations, and in specific situations where we apply any practices
|
|
|
+ that differ from what is described in this Privacy Policy (including
|
|
|
+ practices pertaining to disclosures to government agencies).
|
|
|
+
|
|
|
+Additionally, we share your information, including personal information,
|
|
|
+with our corporate affiliates in order to support and integrate,
|
|
|
+promote, and to improve the Airbnb Platform and our affiliates'
|
|
|
+services.
|
|
|
+
|
|
|
+##### 3.8 Social Media Platforms.
|
|
|
+
|
|
|
+Where permissible according to applicable law we may use certain limited
|
|
|
+personal information about you, such as your email address, to hash it
|
|
|
+and to share it with social media platforms, such as Facebook or Google,
|
|
|
+to generate leads, drive traffic to our websites or otherwise promote
|
|
|
+our products and services or the Airbnb Platform. These processing
|
|
|
+activities are based on our legitimate interest in undertaking marketing
|
|
|
+activities to offer you products or services that may be if your
|
|
|
+interest.
|
|
|
+
|
|
|
+The social media platforms with which we may share your personal data
|
|
|
+are not controlled or supervised by Airbnb. Therefore, any questions
|
|
|
+regarding how your social media platform service provider processes your
|
|
|
+personal data should be directed to such provider.
|
|
|
+
|
|
|
+Please note that you may, at any time ask Airbnb to cease processing
|
|
|
+your data for these direct marketing purposes by sending an e-mail to
|
|
|
+<opt-out@airbnb.com>.
|
|
|
+
|
|
|
+##### 3.9 Collection and Remittance of Occupancy Taxes.
|
|
|
+
|
|
|
+In jurisdictions where Airbnb facilitates the Collection and Remittance
|
|
|
+of Occupancy Taxes as described in the "Taxes" section of the [Terms of
|
|
|
+Service](/terms), Hosts and Guests, where legally permissible according
|
|
|
+to applicable law, expressly grant us permission, without further
|
|
|
+notice, to disclose Hosts' and Guests' data and other information
|
|
|
+relating to them or to their transactions, bookings, Accommodations and
|
|
|
+Occupancy Taxes to the relevant tax authority, including, but not
|
|
|
+limited to, the Host's or Guest's name, Listing addresses, transaction
|
|
|
+dates and amounts, tax identification number(s), the amount of taxes
|
|
|
+received (or due) by Hosts from Guests, and contact information.
|
|
|
+
|
|
|
+##### 3.10 Government Registration.
|
|
|
+
|
|
|
+In jurisdictions where Airbnb facilitates or requires a registration,
|
|
|
+notification, permit, or license application of a Host with a local
|
|
|
+governmental authority through the Airbnb Platform in accordance with
|
|
|
+local law, we may share information of participating Hosts with the
|
|
|
+relevant authority, both during the application process and, if
|
|
|
+applicable, periodically thereafter, such as the Host's full name and
|
|
|
+contact details, Accommodation address, tax identification number,
|
|
|
+Listing details, and number of nights booked.
|
|
|
+
|
|
|
+##### 3.11 Host Information Provided to Airbnb for Work Customers.
|
|
|
+
|
|
|
+If a booking is designated as being for business purposes and made by a
|
|
|
+Guest affiliated with a company or other organization enrolled in our
|
|
|
+Airbnb for Work Program (either or both an "**Enterprise**"), we may
|
|
|
+disclose information related to the booking to the Enterprise, such as
|
|
|
+the name of the Host, the Accommodation address, pricing, Listing
|
|
|
+details, and other related information, to the extent necessary for the
|
|
|
+adequate performance of the services. At the request of the Enterprise
|
|
|
+or the Guest, we may also share this information with third parties
|
|
|
+engaged by the Enterprise to provide travel management, travel planning,
|
|
|
+financial reporting, personnel management, crisis management, or other
|
|
|
+services.
|
|
|
+
|
|
|
+##### 3.12 Guest Information Provided to Airbnb for Work Customers.
|
|
|
+
|
|
|
+If you have linked your Airbnb Account with an Enterprise, and you are
|
|
|
+included on a booking designated as being for business purposes, we may
|
|
|
+disclose information related to the booking to your Enterprise to the
|
|
|
+extent necessary for the adequate performance of the services.
|
|
|
+Typically, this includes your name, dates of the booking, number of
|
|
|
+guests, pricing, Listing details, the Accommodation address, and other
|
|
|
+related information. At the request of you or your Enterprise, we may
|
|
|
+also disclose this information to service providers engaged by it, such
|
|
|
+as companies that provide travel management, financial reporting,
|
|
|
+personnel management, crisis management, or other services. In the event
|
|
|
+of a dispute, emergency, or similar situation involving a booking
|
|
|
+identified as being for business purposes, Airbnb may also share
|
|
|
+additional relevant information it believes is necessary to safely and
|
|
|
+quickly address the situation.
|
|
|
+
|
|
|
+##### 3.13 Business Transfers.
|
|
|
+
|
|
|
+If Airbnb undertakes or is involved in any merger, acquisition,
|
|
|
+reorganization, sale of assets, bankruptcy, or insolvency event, then we
|
|
|
+may sell, transfer or share some or all of our assets, including your
|
|
|
+information in connection with such transaction or in contemplation of
|
|
|
+such transaction (e.g., due diligence). In this event, we will notify
|
|
|
+you before your personal information is transferred and becomes subject
|
|
|
+to a different privacy policy.
|
|
|
+
|
|
|
+##### 3.14 Aggregated Data.
|
|
|
+
|
|
|
+We may also share aggregated information (information about our users
|
|
|
+that we combine together so that it no longer identifies or references
|
|
|
+an individual user) and other anonymized information for regulatory
|
|
|
+compliance, industry and market analysis, demographic profiling,
|
|
|
+marketing and advertising, and other business purposes.
|
|
|
+
|
|
|
+#### 4. OTHER IMPORTANT INFORMATION
|
|
|
+
|
|
|
+##### 4.1 Analyzing your Communications.
|
|
|
+
|
|
|
+We may review, scan, or analyze your communications on the Airbnb
|
|
|
+Platform for fraud prevention, risk assessment, regulatory compliance,
|
|
|
+investigation, product development, research, and customer support
|
|
|
+purposes. For example, as part of our fraud prevention efforts, we scan
|
|
|
+and analyze messages to mask contact information and references to other
|
|
|
+websites. In some cases, we may also scan, review, or analyze messages
|
|
|
+to debug, improve, and expand product offerings. We use automated
|
|
|
+methods where reasonably possible. However, occasionally we may need to
|
|
|
+manually review some communications, such as for fraud investigations
|
|
|
+and customer support, or to assess and improve the functionality of
|
|
|
+these automated tools. We will not review, scan, or analyze your
|
|
|
+communications to send third party marketing messages to you, and we
|
|
|
+will not sell reviews or analyses of these communications.
|
|
|
+
|
|
|
+These activities are carried out based on Airbnb\'s legitimate interest
|
|
|
+in ensuring compliance with applicable laws and our Terms, preventing
|
|
|
+fraud, promoting safety, and improving and ensuring the adequate
|
|
|
+performance of our services.
|
|
|
+
|
|
|
+##### 4.2 Linking Third Party Accounts.
|
|
|
+
|
|
|
+You may link your Airbnb Account with your account at a third party
|
|
|
+social networking service. Your contacts on these third party services
|
|
|
+are referred to as "Friends." When you create this link:
|
|
|
+
|
|
|
+- some of the information you provide to us from the linking of your
|
|
|
+ accounts may be published on your Airbnb Account profile;
|
|
|
+- your activities on the Airbnb Platform may be displayed to your
|
|
|
+ Friends on the Airbnb Platform and/or that third party site;
|
|
|
+- a link to your public profile on that third party social networking
|
|
|
+ service may be included in your Airbnb public profile;
|
|
|
+- other Airbnb users may be able to see any common Friends that you
|
|
|
+ may have with them, or that you are a Friend of their Friend if
|
|
|
+ applicable;
|
|
|
+- other Airbnb users may be able to see any schools, hometowns or
|
|
|
+ other groups you have in common with them as listed on your linked
|
|
|
+ social networking service;
|
|
|
+- the information you provide to us from the linking of your accounts
|
|
|
+ may be stored, processed and transmitted for fraud prevention and
|
|
|
+ risk assessment purposes; and
|
|
|
+- the publication and display of information that you provide to
|
|
|
+ Airbnb through this linkage is subject to your settings and
|
|
|
+ authorizations on the Airbnb Platform and the third party site.
|
|
|
+
|
|
|
+We only collect your information from linked third party accounts to the
|
|
|
+extent necessary to ensure the adequate performance of our contract with
|
|
|
+you, or to ensure that we comply with applicable laws, or with your
|
|
|
+consent.
|
|
|
+
|
|
|
+##### 4.3 Google Maps/Earth.
|
|
|
+
|
|
|
+Parts of the Airbnb Platform use Google Maps/Earth services, including
|
|
|
+the Google Maps API(s). Use of Google Maps/Earth is subject to [Google
|
|
|
+Maps/Earth Additional Terms of
|
|
|
+Use](http://www.google.com/intl/en_us/help/terms_maps.html) and the
|
|
|
+[Google Privacy Policy](http://www.google.com/privacy.html).
|
|
|
+
|
|
|
+#### 5. THIRD PARTY PARTNERS & INTEGRATIONS
|
|
|
+
|
|
|
+The Airbnb Platform may contain links to third party websites or
|
|
|
+services, such as third party integrations, co-branded services, or
|
|
|
+third party-branded services ("**Third Party Partners**"). Airbnb
|
|
|
+doesn't own or control these Third Party Partners and when you interact
|
|
|
+with them, you may be providing information directly to the Third Party
|
|
|
+Partner, Airbnb, or both. These Third Party Partners will have their own
|
|
|
+rules about the collection, use, and disclosure of information. We
|
|
|
+encourage you to review the privacy policies of the other websites you
|
|
|
+visit.
|
|
|
+
|
|
|
+#### 6. YOUR RIGHTS
|
|
|
+
|
|
|
+You may exercise any of the rights described in this section before your
|
|
|
+applicable Airbnb Data Controller and Payments Data Controller by
|
|
|
+sending an email to <dpo@airbnb.com>. Please note that we may ask you to
|
|
|
+verify your identity before taking further action on your request.
|
|
|
+
|
|
|
+##### 6.1 Managing Your Information.
|
|
|
+
|
|
|
+You may access and update some of your information through your Account
|
|
|
+settings. If you have chosen to connect your Airbnb Account to a
|
|
|
+third-party application, like Facebook or Google, you can change your
|
|
|
+settings and remove permission for the app by changing your Account
|
|
|
+settings. You are responsible for keeping your personal information
|
|
|
+up-to-date.
|
|
|
+
|
|
|
+##### 6.2 Rectification of Inaccurate or Incomplete Information.
|
|
|
+
|
|
|
+You have the right to ask us to correct inaccurate or incomplete
|
|
|
+personal information concerning you (and which you cannot update
|
|
|
+yourself within your Airbnb Account).
|
|
|
+
|
|
|
+##### 6.3 Data Access and Portability.
|
|
|
+
|
|
|
+In some jurisdictions, applicable law may entitle you to request copies
|
|
|
+of your personal information held by us. You may also be entitled to
|
|
|
+request copies of personal information that you have provided to us in a
|
|
|
+structured, commonly used, and machine-readable format and/or request us
|
|
|
+to transmit this information to another service provider (where
|
|
|
+technically feasible).
|
|
|
+
|
|
|
+##### 6.4 Data Retention and Erasure.
|
|
|
+
|
|
|
+We generally retain your personal information for as long as is
|
|
|
+necessary for the performance of the contract between you and us and to
|
|
|
+comply with our legal obligations. If you no longer want us to use your
|
|
|
+information to provide the Airbnb Platform to you, you can request that
|
|
|
+we erase your personal information and close your Airbnb Account. Please
|
|
|
+note that if you request the erasure of your personal information:
|
|
|
+
|
|
|
+- We may retain some of your personal information as necessary for our
|
|
|
+ legitimate business interests, such as fraud detection and
|
|
|
+ prevention and enhancing safety. For example, if we suspend an
|
|
|
+ Airbnb Account for fraud or safety reasons, we may retain certain
|
|
|
+ information from that Airbnb Account to prevent that Member from
|
|
|
+ opening a new Airbnb Account in the future.
|
|
|
+- We may retain and use your personal information to the extent
|
|
|
+ necessary to comply with our legal obligations. For example, Airbnb
|
|
|
+ and Airbnb Payments may keep some of your information for tax, legal
|
|
|
+ reporting and auditing obligations.
|
|
|
+- Information you have shared with others (e.g., Reviews, forum
|
|
|
+ postings) may continue to be publicly visible on the Airbnb
|
|
|
+ Platform, even after your Airbnb Account is cancelled. However,
|
|
|
+ attribution of such information to you will be removed.
|
|
|
+ Additionally, some copies of your information (e.g., log records)
|
|
|
+ may remain in our database, but are disassociated from personal
|
|
|
+ identifiers.
|
|
|
+- Because we maintain the Airbnb Platform to protect from accidental
|
|
|
+ or malicious loss and destruction, residual copies of your personal
|
|
|
+ information may not be removed from our backup systems for a limited
|
|
|
+ period of time.
|
|
|
+
|
|
|
+##### 6.5 Withdrawing Consent and Restriction of Processing.
|
|
|
+
|
|
|
+Where you have provided your consent to the processing of your personal
|
|
|
+information by Airbnb you may withdraw your consent at any time by
|
|
|
+changing your Account settings or by sending a communication to Airbnb
|
|
|
+specifying which consent you are withdrawing. Please note that the
|
|
|
+withdrawal of your consent does not affect the lawfulness of any
|
|
|
+processing activities based on such consent before its withdrawal.
|
|
|
+Additionally, in some jurisdictions, applicable law may give you the
|
|
|
+right to limit the ways in which we use your personal information, in
|
|
|
+particular where (i) you contest the accuracy of your personal
|
|
|
+information; (ii) the processing is unlawful and you oppose the erasure
|
|
|
+of your personal information; (iii) we no longer need your personal
|
|
|
+information for the purposes of the processing, but you require the
|
|
|
+information for the establishment, exercise or defence of legal claims;
|
|
|
+or (iv) you have objected to the processing pursuant to Section 6.6 and
|
|
|
+pending the verification whether the legitimate grounds of Airbnb
|
|
|
+override your own.
|
|
|
+
|
|
|
+##### 6.6 Objection to Processing.
|
|
|
+
|
|
|
+In some jurisdictions, applicable law may entitle you to require Airbnb
|
|
|
+and Airbnb Payments not to process your personal information for certain
|
|
|
+specific purposes (including profiling) where such processing is based
|
|
|
+on legitimate interest. If you object to such processing Airbnb and/or
|
|
|
+Airbnb Payments will no longer process your personal information for
|
|
|
+these purposes unless we can demonstrate compelling legitimate grounds
|
|
|
+for such processing or such processing is required for the
|
|
|
+establishment, exercise or defence of legal claims.
|
|
|
+
|
|
|
+Where your personal information is processed for direct marketing
|
|
|
+purposes, you may, at any time ask Airbnb to cease processing your data
|
|
|
+for these direct marketing purposes by sending an e-mail to
|
|
|
+opt-out\@airbnb.com.
|
|
|
+
|
|
|
+##### 6.7 Lodging Complaints.
|
|
|
+
|
|
|
+You have the right to lodge complaints about the data processing
|
|
|
+activities carried out by Airbnb and Airbnb Payments before the
|
|
|
+competent data protection authorities. If your Data Controller is Airbnb
|
|
|
+Ireland or Airbnb GSL, you have the right to file a complaint with its
|
|
|
+lead supervisory authority, the Irish Data Protection Commissioner. If
|
|
|
+your Payments Data Controller is Airbnb Payments (UK) Ltd. with its lead
|
|
|
+supervisory authority, the Information Commissioner\'s Office.
|
|
|
+
|
|
|
+#### 7. OPERATING GLOBALLY
|
|
|
+
|
|
|
+To facilitate our global operations Airbnb and Airbnb Payments may
|
|
|
+transfer, store, and process your information within our family of
|
|
|
+companies or with service providers based in Europe, India, Asia Pacific
|
|
|
+and North and South America. Laws in these countries may differ from the
|
|
|
+laws applicable to your Country of Residence. For example, information
|
|
|
+collected within the EEA may be transferred, stored, and processed
|
|
|
+outside of the EEA for the purposes described in this Privacy Policy.
|
|
|
+Where we transfer store, and process your personal information outside
|
|
|
+of the EEA we have ensured that appropriate safeguards are in place to
|
|
|
+ensure an adequate level of data protection.
|
|
|
+
|
|
|
+##### 7.1 EU-US & Swiss-US Privacy Shield.
|
|
|
+
|
|
|
+Airbnb and Airbnb Payments comply with the EU-US Privacy Shield
|
|
|
+Framework and the Swiss-US Privacy Shield Framework as set forth by the
|
|
|
+U.S. Department of Commerce regarding the collection, use, and retention
|
|
|
+of personal information transferred from the European Union and
|
|
|
+Switzerland to the United States, respectively. Airbnb has certified to
|
|
|
+the Department of Commerce that it adheres to the Privacy Shield
|
|
|
+Principles. If there is any conflict between the terms in this Privacy
|
|
|
+Policy and the Privacy Shield Principles, the Privacy Shield Principles
|
|
|
+shall govern. To learn more about the Privacy Shield program, and to
|
|
|
+view our certification, please visit <https://www.privacyshield.gov/>.
|
|
|
+
|
|
|
+Under the Privacy Shield Framework, Airbnb and Airbnb Payments are
|
|
|
+subject to the authority of the Federal Trade Commission. If you have
|
|
|
+any questions or concerns relating to our Privacy Shield certification,
|
|
|
+contact us at Airbnb, Inc., Legal Department, 888 Brannan Street, San
|
|
|
+Francisco, CA 94103 or via [email](mailto:privacyshield@airbnb.com). If
|
|
|
+we are not able to resolve your concern, you may also contact your
|
|
|
+European Data Protection Authority or Commission or seek assistance from
|
|
|
+our designated Privacy Shield independent recourse mechanism,
|
|
|
+[JAMS](https://www.jamsadr.com/). In certain circumstances, you may also
|
|
|
+have the right to pursue binding arbitration through the Privacy Shield
|
|
|
+Framework, as described in [Annex I to the Privacy Shield
|
|
|
+Principles](https://www.privacyshield.gov/article?id=ANNEX-I-introduction).
|
|
|
+
|
|
|
+If we have received your personal information under the Privacy Shield
|
|
|
+and subsequently transfer it to a third party service provider for
|
|
|
+processing as described in this Privacy Policy, we will remain
|
|
|
+responsible if these providers process your personal information in a
|
|
|
+manner inconsistent with the Privacy Shield Principles, except where we
|
|
|
+can establish that Airbnb or Airbnb Payments was not responsible for the
|
|
|
+violation.
|
|
|
+
|
|
|
+##### 7.2 Other Means to Ensure an Adequate Level of Data Protection.
|
|
|
+
|
|
|
+If Airbnb Ireland is the Data Controller and your information is shared
|
|
|
+with corporate affiliates or third party service providers outside the
|
|
|
+EEA, we have - prior to sharing your information with such corporate
|
|
|
+affiliate or third party service provider -- established the necessary
|
|
|
+means to ensure an adequate level of data protection. This may be an
|
|
|
+adequacy decision of the European Commission confirming an adequate
|
|
|
+level of data protection in the respective non-EEA country or an
|
|
|
+agreement on the basis of the EU Model Clauses (a set of clauses issued
|
|
|
+by the European Commission). We will provide further information on the
|
|
|
+means to ensure an adequate level of data protection on request.
|
|
|
+
|
|
|
+##### 7.3 California & Vermont Residents.
|
|
|
+
|
|
|
+Airbnb Payments will not share information it collects about you with
|
|
|
+its affiliates or third parties (both financial and non-financial),
|
|
|
+except as required or permitted by your state's law.
|
|
|
+
|
|
|
+##### 7.4 California Privacy Rights.
|
|
|
+
|
|
|
+California law permits Members who are California residents to request
|
|
|
+and obtain from us once a year, free of charge, a list of the third
|
|
|
+parties to whom we have disclosed their personal information (if any)
|
|
|
+for their direct marketing purposes in the prior calendar year, as well
|
|
|
+as the type of personal information disclosed to those third parties.
|
|
|
+See the "Contact" section for where to send such requests. Airbnb and
|
|
|
+Airbnb Payments do not share personal information with third parties for
|
|
|
+their own direct marketing purposes without your prior consent.
|
|
|
+Accordingly, you can prevent disclosure of your personal information to
|
|
|
+third parties for their direct marketing purposes by withholding
|
|
|
+consent.
|
|
|
+
|
|
|
+#### 8. SECURITY
|
|
|
+
|
|
|
+We are continuously implementing and updating administrative, technical,
|
|
|
+and physical security measures to help protect your information against
|
|
|
+unauthorized access, loss, destruction, or alteration. Some of the
|
|
|
+safeguards we use to protect your information are firewalls and data
|
|
|
+encryption, and information access controls. If you know or have reason
|
|
|
+to believe that your Airbnb Account credentials have been lost, stolen,
|
|
|
+misappropriated, or otherwise compromised or in case of any actual or
|
|
|
+suspected unauthorized use of your Airbnb Account, please contact us
|
|
|
+following the instructions in the Contact Us section below.
|
|
|
+
|
|
|
+#### 9. CHANGES TO THIS PRIVACY POLICY
|
|
|
+
|
|
|
+Airbnb reserves the right to modify this Privacy Policy at any time in
|
|
|
+accordance with this provision. If we make changes to this Privacy
|
|
|
+Policy, we will post the revised Privacy Policy on the Airbnb Platform
|
|
|
+and update the "Last Updated" date at the top of this Privacy Policy. We
|
|
|
+will also provide you with notice of the modification by email at least
|
|
|
+thirty (30) days before the date they become effective. If you disagree
|
|
|
+with the revised Privacy Policy, you may cancel your Account. If you do
|
|
|
+not cancel your Account before the date the revised Privacy Policy
|
|
|
+becomes effective, your continued access to or use of the Airbnb
|
|
|
+Platform will be subject to the revised Privacy Policy.
|
|
|
+
|
|
|
+#### 10. CONTACT US
|
|
|
+
|
|
|
+If you have any questions or complaints about this Privacy Policy or
|
|
|
+Airbnb's information handling practices, you may
|
|
|
+[email](mailto:dpo@airbnb.com) us or contact us at:
|
|
|
+
|
|
|
+- **For persons whose Country of Residence is the United States:**
|
|
|
+ Airbnb, Inc., Legal Department, 888 Brannan Street, San Francisco,
|
|
|
+ CA 94103 USA. For payments-related matters prior to April 30, 2018:
|
|
|
+ Airbnb Payments, Inc., 999 Brannan Street, 4th Floor, San Francisco,
|
|
|
+ CA 94103, USA. For payments-related matters after April 30, 2018 at
|
|
|
+ 8AM UTC: Airbnb Payments, Inc. 650 7th Street, San Francisco, CA
|
|
|
+ 94103, USA.
|
|
|
+- **For persons whose Country of Residence is Japan:** Airbnb Global
|
|
|
+ Services Limited, Legal Department, 8 Hanover Quay, Dublin 2.
|
|
|
+ Ireland.
|
|
|
+- **For persons whose Country of Residence is China:** Airbnb Internet
|
|
|
+ (Beijing) Co., Ltd., Legal Department, Unit 2-13, Floor 14, East
|
|
|
+ Tower, WFC, No.1, East Third Ring Middle Road, Chaoyang District,
|
|
|
+ Beijing, China.
|
|
|
+- **For persons whose Country of Residence is India for
|
|
|
+ payments-related matters:** Airbnb Payments India Pvt. Ltd., Level
|
|
|
+ 9, Spaze i-Tech Park, A1 Tower, Sector-49, Sohna Road, Gurugram
|
|
|
+ INDIA 122018.
|
|
|
+- **For persons whose Country of Residence is outside of the United
|
|
|
+ States, China and Japan:** Airbnb Ireland UC, Data Protection
|
|
|
+ Officer, 8 Hanover Quay, Dublin 2, Ireland and for payments-related
|
|
|
+ matters (except for persons whose Country of Residence is India):
|
|
|
+ Airbnb Payments UK Ltd., Data Protection Officer, 20-22 Bedford Row,
|
|
|
+ London, WC1R 4JS, United Kingdom.
|
|
|
+
|
|
|
+Airbnb Privacy Policy
|
|
|
+---------------------
|
|
|
+
|
|
|
+Last Updated: June 19, 2017
|
|
|
+
|
|
|
+Thank you for using Airbnb!
|
|
|
+
|
|
|
+This Privacy Policy explains how we collect, use, process, and disclose
|
|
|
+your information across the Airbnb Platform.
|
|
|
+
|
|
|
+If you see an undefined term in this Privacy Policy (such as "Listing"
|
|
|
+or "Airbnb Platform"), it has the same definition as outlined in our
|
|
|
+[Terms of Service](/terms).
|
|
|
+
|
|
|
+When this policy mentions "Airbnb," "we," "us," or "our," it refers to
|
|
|
+the Airbnb company that is responsible for your information under this
|
|
|
+Privacy Policy (the "**Data Controller**").
|
|
|
+
|
|
|
+- If you reside in the United States, the Data Controller is Airbnb,
|
|
|
+ Inc.
|
|
|
+- If you reside outside of the United States and the People's Republic
|
|
|
+ of China (for purposes of this Privacy Policy, the People's Republic
|
|
|
+ of China does not include Hong Kong, Macau and Taiwan)
|
|
|
+ ("**China**"), the Data Controller is Airbnb Ireland UC ("**Airbnb
|
|
|
+ Ireland**").
|
|
|
+- If you reside in China, the Data Controller is Airbnb Internet
|
|
|
+ (Beijing) Co., Ltd. ("**Airbnb China**"), except where you book a
|
|
|
+ Host Service or create a Listing located outside of China, in which
|
|
|
+ case, the Data Controller is Airbnb Ireland for that transaction.
|
|
|
+ Additionally, Airbnb Ireland will be the Data Controller for all
|
|
|
+ bookings confirmed prior to December 7, 2016 at 10:00am UTC.
|
|
|
+
|
|
|
+If you change your place of residence, the Data Controller will be
|
|
|
+determined by your new place of residence as specified above, from the
|
|
|
+date on which your place of residence changes.
|
|
|
+
|
|
|
+This Privacy Policy also applies to the Payment Services provided to you
|
|
|
+by Airbnb Payments pursuant to the [Payments Terms of
|
|
|
+Service](/terms/payments_terms) ("**Payments Terms**"). One or more
|
|
|
+Airbnb Payments entities will be the Data Controller of your information
|
|
|
+related to the Payment Services depending on where your Payment Method
|
|
|
+or Payout Method is issued:
|
|
|
+
|
|
|
+- If issued in the United States, the Data Controller is Airbnb
|
|
|
+ Payments, Inc. (a subsidiary of Airbnb, Inc.).
|
|
|
+- If issued in China, the Data Controller is Airbnb China, except
|
|
|
+ if: (i) you book or create a Listing outside of China, (ii) book a
|
|
|
+ Listing in China with a Host who is not a resident of China,
|
|
|
+ or (iii) the booking was confirmed prior to December 7, 2016 at
|
|
|
+ 10:00am UTC, in which case the Data Controller is Airbnb Payments UK
|
|
|
+ Ltd.
|
|
|
+- If issued in India, the Data Controller is Airbnb Payments India
|
|
|
+ Pvt. Ltd., except if you use a Payout Method issued in India and
|
|
|
+ accept a booking from a Guest with a Payment Method that is not
|
|
|
+ issued in India, in which case the Data Controller is Airbnb
|
|
|
+ Payments UK Ltd.
|
|
|
+- If issued outside of the United States, China, and India, the Data
|
|
|
+ Controller is Airbnb Payments UK Ltd.
|
|
|
+
|
|
|
+#### 1. INFORMATION WE COLLECT
|
|
|
+
|
|
|
+There are three general categories of information we collect.
|
|
|
+
|
|
|
+##### 1.1 Information You Give Us.
|
|
|
+
|
|
|
+We collect information you share with us when you use the Airbnb
|
|
|
+Platform.
|
|
|
+
|
|
|
+- **Account Information.** When you sign up for an Airbnb Account, we
|
|
|
+ require certain information such as your name, email address, and
|
|
|
+ date of birth.
|
|
|
+- **Profile Information.** To use certain features within the Airbnb
|
|
|
+ Platform, we may also ask you to complete a profile, which may
|
|
|
+ include your address, phone number, and gender. Certain parts of
|
|
|
+ your profile (like your profile picture, first name, and
|
|
|
+ description) are a part of your public profile page, and will be
|
|
|
+ publicly visible to others.
|
|
|
+- **Other Authentication-Related Information.** To help create and
|
|
|
+ maintain a trusted environment, we may collect identification (like
|
|
|
+ a photo of your government-issued ID) or other authentication
|
|
|
+ information. To learn more, see our Help Center article about
|
|
|
+ [providing identification on
|
|
|
+ Airbnb](/help/article/1237/how-does-providing-identification-on-airbnb-work).
|
|
|
+- **Payment Information.** We collect your financial information (like
|
|
|
+ your bank account or credit card information) when you use the
|
|
|
+ Payment Services to process payments.
|
|
|
+- **Communications with Airbnb and other Members.** When you
|
|
|
+ communicate with Airbnb or use the Airbnb Platform to communicate
|
|
|
+ with other Members, we collect information about your communication
|
|
|
+ and any information you choose to provide.
|
|
|
+- **Address Book Contact Information.** You may choose to import your
|
|
|
+ address book contacts or enter your contacts' information manually
|
|
|
+ to access certain features of the Airbnb Platform, like inviting
|
|
|
+ them to use Airbnb.
|
|
|
+- **Other Information.** You may otherwise choose to provide us
|
|
|
+ information when you fill in a form, conduct a search, update or add
|
|
|
+ information to your Airbnb Account, respond to surveys, post to
|
|
|
+ community forums, participate in promotions, or use other features
|
|
|
+ of the Airbnb Platform.
|
|
|
+
|
|
|
+##### 1.2 Information We Automatically Collect from Your Use of the Airbnb Platform.
|
|
|
+
|
|
|
+When you use the Airbnb Platform, we collect information about the
|
|
|
+services you use and how you use them.
|
|
|
+
|
|
|
+- **Usage Information.** We collect information about your
|
|
|
+ interactions with the Airbnb Platform, such as the pages or other
|
|
|
+ content you view, your searches for Listings, bookings you have
|
|
|
+ made, and other actions on the Airbnb Platform.
|
|
|
+- **Location Information.** When you use certain features of the
|
|
|
+ Airbnb Platform, we may collect different types of information about
|
|
|
+ your general location (e.g. IP address, zip code) or more specific
|
|
|
+ location information (e.g. precise location from your mobile GPS).
|
|
|
+ Most mobile devices allow you to control or disable the use of
|
|
|
+ location services for applications in the device's settings menu.
|
|
|
+- **Log Data.** We automatically collect log information when you use
|
|
|
+ the Airbnb Platform, even if you have not created an Airbnb Account
|
|
|
+ or logged in. That information includes, among other things: details
|
|
|
+ about how you've used the Airbnb Platform (including links to third
|
|
|
+ party applications), IP address, access times, hardware and software
|
|
|
+ information, device information, device event information (e.g.,
|
|
|
+ crashes, browser type), and the page you've viewed or engaged with
|
|
|
+ before or after using the Airbnb Platform.
|
|
|
+- **Transaction Information.** We collect information related to your
|
|
|
+ transactions on the Airbnb Platform, including the date and time,
|
|
|
+ amounts charged, and other related transaction details.
|
|
|
+- **Cookies and Similar Technologies.** We use cookies and other
|
|
|
+ similar technologies, such as web beacons, pixels, and mobile
|
|
|
+ identifiers. We may also allow our business partners to use these
|
|
|
+ tracking technologies on the Airbnb Platform, or engage others to
|
|
|
+ track your behavior on our behalf. While you may disable the usage
|
|
|
+ of cookies through your browser settings, we do not change our
|
|
|
+ practices in response to a "Do Not Track" signal in the HTTP header
|
|
|
+ from your browser or mobile application. For more information on our
|
|
|
+ use of these technologies, see our [Cookie
|
|
|
+ Policy](/terms/cookie_policy).
|
|
|
+
|
|
|
+##### 1.3 Information We Collect from Third Parties.
|
|
|
+
|
|
|
+We may collect information that others provide about you when they use
|
|
|
+the Airbnb Platform, or obtain information from other sources and
|
|
|
+combine that with information we collect through the Airbnb Platform.
|
|
|
+
|
|
|
+- **Third Party Services.** If you link, connect, or login to your
|
|
|
+ Airbnb Account with a third party service (e.g., Facebook, WeChat),
|
|
|
+ the third party service may send us information such as your
|
|
|
+ registration and profile information from that service. This
|
|
|
+ information varies and is controlled by that service or as
|
|
|
+ authorized by you via your privacy settings at that service.
|
|
|
+- **Your References.** If someone has written a reference for you, it
|
|
|
+ will be published on your Airbnb public profile page. To learn more
|
|
|
+ about how this works, see our Help Center article about
|
|
|
+ [References](/help/article/173/what-are-references-on-airbnb).
|
|
|
+- **Background Information.** For Members in the United States, to the
|
|
|
+ extent permitted by applicable laws, Airbnb may obtain reports from
|
|
|
+ public records of criminal convictions or sex offender
|
|
|
+ registrations. For Members outside of the United States, to the
|
|
|
+ extent permitted by applicable laws, Airbnb may obtain the local
|
|
|
+ version of background or registered sex offender checks. We may use
|
|
|
+ your information, including your full name and date of birth, to
|
|
|
+ obtain such reports.
|
|
|
+- **Other Sources.** To the extent permitted by applicable law, we may
|
|
|
+ receive additional information about you, such as demographic data
|
|
|
+ or fraud detection information, from third party service providers
|
|
|
+ and/or partners, and combine it with information we have about you.
|
|
|
+ For example, we may receive background check results or fraud
|
|
|
+ warnings from service providers like identity verification services
|
|
|
+ for our fraud prevention and risk assessment efforts. We may receive
|
|
|
+ information about you and your activities on and off the Airbnb
|
|
|
+ Platform through partnerships, or about your experiences and
|
|
|
+ interactions from our partner ad networks.
|
|
|
+
|
|
|
+#### 2. HOW WE USE INFORMATION WE COLLECT
|
|
|
+
|
|
|
+We use, store, and process information about you to provide, understand,
|
|
|
+improve, and develop the Airbnb Platform, and to create and maintain a
|
|
|
+trusted and safer environment.
|
|
|
+
|
|
|
+##### 2.1 Provide, Improve, and Develop the Airbnb Platform.
|
|
|
+
|
|
|
+- Enable you to access and use the Airbnb Platform.
|
|
|
+- Enable you to communicate with other Members.
|
|
|
+- Operate, protect, improve and optimize the Airbnb Platform and
|
|
|
+ experience, such as by performing analytics and conducting research.
|
|
|
+- Personalize or otherwise customize your experience by, among other
|
|
|
+ things, ranking search results or showing ads based on your search,
|
|
|
+ booking history, and preferences.
|
|
|
+- Enable you to access and use the Payment Services.
|
|
|
+- Provide customer service.
|
|
|
+- Send you service or support messages, such as updates, security
|
|
|
+ alerts, and account notifications.
|
|
|
+- If you provide us with your contacts' information, we may use and
|
|
|
+ store this information: (i) to facilitate your referral
|
|
|
+ invitations, (ii) send your requests for references, (iii) for fraud
|
|
|
+ detection and prevention, and (iv) for any purpose you authorize at
|
|
|
+ the time of collection.
|
|
|
+
|
|
|
+##### 2.2 Create and Maintain a Trusted and Safer Environment.
|
|
|
+
|
|
|
+- Detect and prevent fraud, spam, abuse, security incidents, and other
|
|
|
+ harmful activity.
|
|
|
+- Conduct investigations and risk assessments.
|
|
|
+- Verify or authenticate information or identifications provided by
|
|
|
+ you (such as to verify your Accommodation address or compare your
|
|
|
+ identification photo to another photo you provide).
|
|
|
+- Conduct checks against databases and other information sources.
|
|
|
+- Comply with our legal obligations.
|
|
|
+- Resolve any disputes with any of our users and enforce our
|
|
|
+ agreements with third parties.
|
|
|
+- Enforce our [Terms of Service](/terms), [Payments
|
|
|
+ Terms](/terms/payments_terms), and other policies.
|
|
|
+
|
|
|
+##### 2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
|
|
|
+
|
|
|
+- Send you promotional messages, marketing, advertising, and other
|
|
|
+ information that may be of interest to you based on your
|
|
|
+ communication preferences (including information about Airbnb or
|
|
|
+ partner campaigns and services).
|
|
|
+- Personalize, measure, and improve advertising.
|
|
|
+- Administer referral programs, rewards, surveys, sweepstakes,
|
|
|
+ contests, or other promotional activities or events sponsored or
|
|
|
+ managed by Airbnb or its third party business partners.
|
|
|
+
|
|
|
+#### 3. SHARING & DISCLOSURE
|
|
|
+
|
|
|
+##### 3.1 With Your Consent.
|
|
|
+
|
|
|
+We may share your information at your direction or as described at the
|
|
|
+time of sharing, such as when you authorize a third party application or
|
|
|
+website to access your Airbnb Account.
|
|
|
+
|
|
|
+##### 3.2 Sharing between Hosts, Guests and Co-Hosts.
|
|
|
+
|
|
|
+To help facilitate bookings, we may share your information with other
|
|
|
+Members as follows:
|
|
|
+
|
|
|
+- When you as a Guest submit a booking request, certain information
|
|
|
+ about you is shared with the Host (and Co-Host, if applicable),
|
|
|
+ including your full name, the full name of any additional Guests,
|
|
|
+ your cancellation history, and other information you agree to share.
|
|
|
+ When your booking is confirmed, we will disclose additional
|
|
|
+ information to assist with coordinating the trip, like your phone
|
|
|
+ number.
|
|
|
+- When you as a Host (or Co-Host, if applicable) have a confirmed
|
|
|
+ booking, certain information is shared with the Guest to coordinate
|
|
|
+ the booking, such as your full name, phone number, and Accommodation
|
|
|
+ or Experience address.
|
|
|
+- When you as a Host invite another Member to become a Co-Host, you
|
|
|
+ authorize the Co-Host to access your information and Member Content,
|
|
|
+ including but not limited to certain information like your full
|
|
|
+ name, phone number, Accommodation address, and email address.
|
|
|
+
|
|
|
+We don't share your billing and payout information with other Members.
|
|
|
+
|
|
|
+##### 3.3 Profiles, Listings, and other Public Information.
|
|
|
+
|
|
|
+The Airbnb Platform lets you publish information that is visible to the
|
|
|
+general public. For example:
|
|
|
+
|
|
|
+- Parts of your public profile page, such as your first name, your
|
|
|
+ description, and city, are publicly visible to others.
|
|
|
+- Public Listing pages are publicly visible and include information
|
|
|
+ such as the Accommodation or Experience's approximate location
|
|
|
+ (neighborhood and city), Listing description, calendar availability,
|
|
|
+ the Host public profile photo, aggregated demand information (like
|
|
|
+ page views over a period of time), and any additional information
|
|
|
+ the Host chooses to share.
|
|
|
+- After completing a booking, Guests and Hosts may write reviews and
|
|
|
+ rate each other. Reviews are a part of your public profile page.
|
|
|
+- If you submit content in a public forum or social media post, or use
|
|
|
+ a similar feature on the Airbnb Platform, that content is publicly
|
|
|
+ visible.
|
|
|
+
|
|
|
+Information you share publicly on the Airbnb Platform may be indexed
|
|
|
+through third party search engines. In some cases, you may opt-out of
|
|
|
+this feature in your Account settings. If you change your settings or
|
|
|
+your public-facing content, these search engines may not update their
|
|
|
+databases. We do not control the practices of third party search
|
|
|
+engines, and they may use caches containing your outdated information.
|
|
|
+
|
|
|
+##### 3.4 Service Providers.
|
|
|
+
|
|
|
+We use a variety of third party service providers to help us provide
|
|
|
+services related to the Airbnb Platform. Service providers may be
|
|
|
+located inside or outside of the European Economic Area ("**EEA**"). For
|
|
|
+example, service providers may help us: (i) verify or authenticate your
|
|
|
+identification, (ii) check information against public databases, (iii)
|
|
|
+assist us with background checks, fraud prevention, and risk assessment,
|
|
|
+or (iv) provide customer service, advertising, or payments services.
|
|
|
+These providers have limited access to your information to perform these
|
|
|
+tasks on our behalf, and are contractually obligated to use it
|
|
|
+consistent with this Privacy Policy.
|
|
|
+
|
|
|
+##### 3.5 Additional Services by Hosts.
|
|
|
+
|
|
|
+Hosts may use third party services available through the Airbnb Platform
|
|
|
+to assist with managing their Accommodation or providing additional
|
|
|
+services, such as cleaning services or lock providers. Hosts may use
|
|
|
+features on the Airbnb Platform to share information about the Guest
|
|
|
+(like check-in and check-out dates, Guest name, Guest phone number, and
|
|
|
+Guest anonymized email address) with that third party service provider
|
|
|
+for the purposes of coordinating the stay, managing the Accommodation,
|
|
|
+or delivering other services.
|
|
|
+
|
|
|
+##### 3.6 Airbnb Payments.
|
|
|
+
|
|
|
+Airbnb Payments may share your personal information to: (i) provide the
|
|
|
+Payment Services, (ii) facilitate your use of the Airbnb Platform, and
|
|
|
+(iii) jointly market products or services to you with other financial
|
|
|
+third parties with whom Airbnb Payments has a formal agreement. You can
|
|
|
+unsubscribe or opt-out from receiving such marketing communications in
|
|
|
+your Account settings.
|
|
|
+
|
|
|
+##### 3.7 Safety and Compliance with Law.
|
|
|
+
|
|
|
+Airbnb may disclose your information to courts, law enforcement or
|
|
|
+governmental authorities, or authorized third parties, if and to the
|
|
|
+extent we are required to do so by law or if such disclosure is
|
|
|
+reasonably necessary: (i) to comply with legal process and to respond to
|
|
|
+claims asserted against Airbnb, (ii) to respond to verified requests
|
|
|
+relating to a criminal investigation or alleged or suspected illegal
|
|
|
+activity or any other activity that may expose us, you, or any other of
|
|
|
+our users to legal liability, (iii) to enforce and administer our [Terms
|
|
|
+of Service](/terms) or other agreements with Members, (iv) for fraud
|
|
|
+investigation and prevention, risk assessment, customer support, product
|
|
|
+development and debugging purposes, or (v) to protect the rights,
|
|
|
+property or personal safety of Airbnb, its employees, its Members, or
|
|
|
+members of the public.
|
|
|
+
|
|
|
+We will attempt to notify Members about these requests unless: (i)
|
|
|
+providing notice is prohibited by the legal process itself, by court
|
|
|
+order we receive, or by applicable law, or (ii) we believe that
|
|
|
+providing notice would be futile, ineffective, create a risk of injury
|
|
|
+or bodily harm to an individual or group, or create or increase a risk
|
|
|
+of fraud upon Airbnb's property, its Members and the Platform
|
|
|
+(collectively, "**Risk Scenarios**"). In instances where we comply with
|
|
|
+legal requests without notice for these reasons, we will attempt to
|
|
|
+notify that Member about the request after the fact if we determine in
|
|
|
+good faith that we are no longer legally prohibited from doing so and
|
|
|
+that no Risk Scenarios apply.
|
|
|
+
|
|
|
+##### 3.8 Corporate Affiliates.
|
|
|
+
|
|
|
+To help us provide the Airbnb Platform, we may share your information
|
|
|
+within our corporate family of companies (both financial and
|
|
|
+non-financial entities) that are related by common ownership or control.
|
|
|
+These related entities are covered under this Privacy Policy, and when
|
|
|
+services have additional terms specific to them, we tell you through the
|
|
|
+Airbnb Platform.
|
|
|
+
|
|
|
+**Sharing with Airbnb Ireland.** If you reside in the United States,
|
|
|
+some of your information may be shared with Airbnb Ireland when you
|
|
|
+create a Listing or when you book a Host Service located outside of the
|
|
|
+United States (other than in China). The information shared in these
|
|
|
+circumstances may include: (i) your name, e-mail address and phone
|
|
|
+number, (ii) information relating to the Listing or Host Service,
|
|
|
+including its address, (iii) booking information for the Listing or Host
|
|
|
+Service, including but not limited to booking dates and payment amounts,
|
|
|
+and (iv) the names, nationalities, and identification details (including
|
|
|
+passport/national ID numbers and expiry dates) of any Guests.
|
|
|
+Additionally, when you send a message to a Host or Guest outside of the
|
|
|
+United States (other than China), your first name, profile picture and
|
|
|
+message content sent via the Airbnb Platform will be shared with Airbnb
|
|
|
+Ireland.
|
|
|
+
|
|
|
+**Sharing with Airbnb China.** Even if you don't reside in China, some
|
|
|
+of your information will be shared with Airbnb China in the following
|
|
|
+circumstances:
|
|
|
+
|
|
|
+- *Creating a Listing.* If you create a Listing in China: (i) your
|
|
|
+ name and phone number, (ii) information relating to the Listing
|
|
|
+ (e.g., address), (iii) booking information relating to the Listing,
|
|
|
+ such as Guest details as set out below in Host Services, booking
|
|
|
+ dates, and payment amounts, and (iv) messages between you and
|
|
|
+ prospective and confirmed Guests at the Listing.
|
|
|
+- *Host Services.* If you book a Host Service located in China: (i)
|
|
|
+ your name and phone number, (ii) booking dates, (iii) messages
|
|
|
+ between the Host and you or other Guests on the same booking,
|
|
|
+ and (iv) the names, nationalities, and identification details
|
|
|
+ (including passport/national ID numbers and expiry dates) of any
|
|
|
+ Guests.
|
|
|
+- *Sending Messages.* If you send a message to a Host in relation to
|
|
|
+ that Host's Listing in China, your first name, profile picture and
|
|
|
+ message content.
|
|
|
+
|
|
|
+We'll notify you in advance in the above situations, and in specific
|
|
|
+situations where we apply any practices for China that differ from what
|
|
|
+is described in this Privacy Policy (including practices pertaining to
|
|
|
+disclosures to Chinese government agencies).
|
|
|
+
|
|
|
+##### 3.9 Widgets.
|
|
|
+
|
|
|
+We may display parts of the Airbnb Platform (e.g., your Listing page) on
|
|
|
+sites operated by Airbnb's business partners, using technologies such as
|
|
|
+widgets or APIs. If your Listings are displayed on a partner's site,
|
|
|
+information from your public profile page may also be displayed.
|
|
|
+
|
|
|
+##### 3.10 Tax Authorities.
|
|
|
+
|
|
|
+In jurisdictions where we facilitate the Collection and Remittance of
|
|
|
+Occupancy Taxes as described in the "Taxes" section of the [Terms of
|
|
|
+Service](/terms), Hosts and Guests expressly grant us permission,
|
|
|
+without further notice, to disclose Hosts' and Guests' data and other
|
|
|
+information relating to them or to their transactions, bookings,
|
|
|
+Accommodations and Occupancy Taxes to the relevant tax authority,
|
|
|
+including, but not limited to, the Host or Guest's name, listing
|
|
|
+addresses, transaction dates and amounts, tax identification number(s),
|
|
|
+the amount of taxes received (or due) by Hosts from Guests, and contact
|
|
|
+information.
|
|
|
+
|
|
|
+##### 3.11 Host Information Provided to Business Travel Program Customers.
|
|
|
+
|
|
|
+If a booking is designated as being for business purposes and made by a
|
|
|
+Guest affiliated with a company or other organization enrolled in our
|
|
|
+Business Travel Program (either or both an "**Enterprise**"), we may
|
|
|
+disclose information related to the booking to the Enterprise, such as
|
|
|
+the name of the Host, the Accommodation address, pricing, Listing
|
|
|
+details, and other related information. At the request of the
|
|
|
+Enterprise, we may also share this information with third parties
|
|
|
+engaged by it to provide travel management, financial reporting,
|
|
|
+personnel management, crisis management, or other services.
|
|
|
+
|
|
|
+##### 3.12 Guest Information Provided to Business Travel Program Customers.
|
|
|
+
|
|
|
+If you have linked your Airbnb Account with an Enterprise, and you are
|
|
|
+included on a booking designated as being for business purposes, we may
|
|
|
+disclose information related to the booking to your Enterprise.
|
|
|
+Typically, this includes your name, dates of the booking, number of
|
|
|
+guests, pricing, Listing details, the Accommodation address, and other
|
|
|
+related information. At the request of your Enterprise, we may also
|
|
|
+disclose this information to service providers engaged by it, such as
|
|
|
+companies that provide travel management, financial reporting, personnel
|
|
|
+management, crisis management, or other services. In the event of a
|
|
|
+dispute, emergency, or similar situation involving a booking identified
|
|
|
+as being for business purposes, Airbnb may also share relevant
|
|
|
+information it believes is necessary to safely and quickly address the
|
|
|
+situation.
|
|
|
+
|
|
|
+##### 3.13 Business Transfers.
|
|
|
+
|
|
|
+If Airbnb undertakes or is involved in any merger, acquisition,
|
|
|
+reorganization, sale of assets, bankruptcy, or insolvency event, then we
|
|
|
+may sell, transfer or share some or all of our assets, including your
|
|
|
+information. In this event, we will notify you before your personal
|
|
|
+information is transferred and becomes subject to a different privacy
|
|
|
+policy.
|
|
|
+
|
|
|
+##### 3.14 Aggregated Data.
|
|
|
+
|
|
|
+We may also share aggregated information (information about our users
|
|
|
+that we combine together so that it no longer identifies or references
|
|
|
+an individual user) and non-personally identifiable information for
|
|
|
+industry and market analysis, demographic profiling, marketing and
|
|
|
+advertising, and other business purposes.
|
|
|
+
|
|
|
+#### 4. OTHER IMPORTANT INFORMATION
|
|
|
+
|
|
|
+##### 4.1 Analyzing your Communications.
|
|
|
+
|
|
|
+We may review, scan, or analyze your communications on the Airbnb
|
|
|
+Platform for fraud prevention, risk assessment, regulatory compliance,
|
|
|
+investigation, product development, research, and customer support
|
|
|
+purposes. For example, as part of our fraud prevention efforts, we scan
|
|
|
+and analyze messages to mask contact information and references to other
|
|
|
+websites. In some cases, we may also scan, review, or analyze messages
|
|
|
+to debug, improve, and expand product offerings. We use automated
|
|
|
+methods where reasonably possible. However, occasionally we may need to
|
|
|
+manually review some communications, such as for fraud investigations
|
|
|
+and customer support, or to assess and improve the functionality of
|
|
|
+these automated tools. We will not review, scan, or analyze your
|
|
|
+communications to send third party marketing messages to you, and we
|
|
|
+will not sell reviews or analyses of these communications.
|
|
|
+
|
|
|
+##### 4.2 Linking Third Party Accounts.
|
|
|
+
|
|
|
+You may link your Airbnb Account with your account at a third party
|
|
|
+social networking service. Your contacts on these third party services
|
|
|
+are referred to as "Friends." When you create this link:
|
|
|
+
|
|
|
+- some of the information you provide to us from the linking of your
|
|
|
+ accounts may be published on your Airbnb Account profile;
|
|
|
+- your activities on the Airbnb Platform may be displayed to your
|
|
|
+ Friends on the Airbnb Platform and/or that third party site;
|
|
|
+- a link to your public profile on that third party social networking
|
|
|
+ service may be included in your Airbnb public profile;
|
|
|
+- other Airbnb users may be able to see any common Friends that you
|
|
|
+ may have with them, or that you are a Friend of their Friend if
|
|
|
+ applicable;
|
|
|
+- other Airbnb users may be able to see any schools, hometowns or
|
|
|
+ other groups you have in common with them as listed on your linked
|
|
|
+ social networking service;
|
|
|
+- the information you provide to us from the linking of your accounts
|
|
|
+ may be stored, processed and transmitted for fraud prevention and
|
|
|
+ risk assessment purposes; and
|
|
|
+- the publication and display of information that you provide to
|
|
|
+ Airbnb through this linkage is subject to your settings and
|
|
|
+ authorizations on the Airbnb Platform and the third party site.
|
|
|
+
|
|
|
+##### 4.3 Google Maps/Earth.
|
|
|
+
|
|
|
+Parts of the Airbnb Platform use Google Maps/Earth services, including
|
|
|
+the Google Maps API(s). Use of Google Maps/Earth is subject to [Google
|
|
|
+Maps/Earth Additional Terms of
|
|
|
+Use](http://www.google.com/intl/en_us/help/terms_maps.html) and the
|
|
|
+[Google Privacy Policy](http://www.google.com/privacy.html).
|
|
|
+
|
|
|
+#### 5. THIRD PARTY PARTNERS & INTEGRATIONS
|
|
|
+
|
|
|
+The Airbnb Platform may contain links to third party websites or
|
|
|
+services, such as third party integrations, co-branded services, or
|
|
|
+third party-branded services ("**Third Party Partners**"). Airbnb
|
|
|
+doesn't own or control these Third Party Partners and when you interact
|
|
|
+with them, you may be providing information directly to the Third Party
|
|
|
+Partner, Airbnb, or both. These Third Party Partners will have their own
|
|
|
+rules about the collection, use, and disclosure of information. We
|
|
|
+encourage you to review the privacy policies of the other websites you
|
|
|
+visit.
|
|
|
+
|
|
|
+#### 6. YOUR CHOICES
|
|
|
+
|
|
|
+##### 6.1 Access and Update.
|
|
|
+
|
|
|
+You may review, update, or delete the information in your Airbnb Account
|
|
|
+by logging into your Airbnb Account and reviewing your Account settings
|
|
|
+and profile.
|
|
|
+
|
|
|
+##### 6.2 Account Cancellation.
|
|
|
+
|
|
|
+For information on how to cancel your Airbnb Account, visit
|
|
|
+[www.airbnb.com/help](/help). Note that information that you have shared
|
|
|
+with others (like Reviews or forum postings) may continue to be publicly
|
|
|
+visible on the Airbnb Platform in association with your first name, even
|
|
|
+after your Airbnb Account is cancelled.
|
|
|
+
|
|
|
+##### 6.3 EU and Japan Residents: Review and Update Your Information.
|
|
|
+
|
|
|
+If you reside in the EU or Japan, you may request in writing copies of
|
|
|
+your personal information held by us. We will provide you with a copy of
|
|
|
+the personal information held by us as soon as practicable, and in any
|
|
|
+event not more than 40 days after receiving a valid request in writing.
|
|
|
+There may be a charge to access your personal data (which will not
|
|
|
+exceed €6.35 in Ireland and £10 in the United Kingdom, and will not be
|
|
|
+applicable in Japan). We may request proof of identification to verify
|
|
|
+your access request.
|
|
|
+
|
|
|
+If your personal information that we hold is inaccurate, let us know and
|
|
|
+we will update the relevant information. You may also request the
|
|
|
+erasure of your personal information in accordance with the relevant
|
|
|
+data protection legislation. We will notify you within 40 days of your
|
|
|
+valid request about the relevant action taken.
|
|
|
+
|
|
|
+Requests in this section should be addressed to: Airbnb Ireland UC, Data
|
|
|
+Protection Compliance Officer, 8 Hanover Quay, Dublin 2, Ireland.
|
|
|
+
|
|
|
+##### 6.4 EU Residents: Access and Challenge Information Provided to Us By Third Parties.
|
|
|
+
|
|
|
+You are entitled to see and challenge information third parties provide
|
|
|
+to us as part of our fraud detection, prevention and risk assessment
|
|
|
+efforts if all of the following factors apply: (i) we use third parties
|
|
|
+to carry out automated checks or risk assessments, (ii) we make a
|
|
|
+decision which has legal consequences for you or which significantly
|
|
|
+affects you, and (iii) such decision is based solely on such automated
|
|
|
+checks or risk assessments.
|
|
|
+
|
|
|
+Requests should be addressed to: Airbnb Ireland UC, Data Protection
|
|
|
+Compliance Officer, 8 Hanover Quay, Dublin 2, Ireland. We may request
|
|
|
+proof of identification to verify your request.
|
|
|
+
|
|
|
+#### 7. OPERATING GLOBALLY
|
|
|
+
|
|
|
+As described in this Privacy Policy, we may sometimes share your
|
|
|
+information within our family of companies or with third parties. When
|
|
|
+you use the Airbnb Platform, you authorize us to transfer, store, and
|
|
|
+process your information in the United States and possibly other
|
|
|
+countries. Laws in these countries may differ from the laws applicable
|
|
|
+to the place where you live. For example, information collected within
|
|
|
+the EEA may be transferred, stored, and processed outside of the EEA for
|
|
|
+the purposes described in this Privacy Policy. By using the Airbnb
|
|
|
+Platform, you consent to transferring your data to these countries.
|
|
|
+
|
|
|
+##### 7.1 EU-US & Swiss-US Privacy Shield.
|
|
|
+
|
|
|
+Airbnb complies with the EU-US Privacy Shield Framework and the Swiss-US
|
|
|
+Privacy Shield Framework as set forth by the U.S. Department of Commerce
|
|
|
+regarding the collection, use, and retention of personal information
|
|
|
+transferred from the European Union and Switzerland to the United
|
|
|
+States, respectively. Airbnb has certified to the Department of Commerce
|
|
|
+that it adheres to the Privacy Shield Principles. If there is any
|
|
|
+conflict between the terms in this Privacy Policy and the Privacy Shield
|
|
|
+Principles, the Privacy Shield Principles shall govern. To learn more,
|
|
|
+see Airbnb's [Privacy Shield
|
|
|
+certification](https://www.privacyshield.gov).
|
|
|
+
|
|
|
+Under the Privacy Shield Framework, Airbnb is subject to the authority
|
|
|
+of the Federal Trade Commission. If you have any questions or concerns
|
|
|
+relating to our Privacy Shield certification, contact us at Airbnb,
|
|
|
+Inc., Legal Department, 888 Brannan Street, San Francisco, CA 94103 or
|
|
|
+via [email](mailto:privacyshield@airbnb.com). If we are not able to
|
|
|
+resolve your concern, you may also contact your European Data Protection
|
|
|
+Authority or Commissioner or seek assistance from our designated Privacy
|
|
|
+Shield independent recourse mechanism, [JAMS](https://www.jamsadr.com/).
|
|
|
+In certain circumstances, you may also have the right to pursue binding
|
|
|
+arbitration through the Privacy Shield Framework, as described in [Annex
|
|
|
+I to the Privacy Shield
|
|
|
+Principles](https://www.privacyshield.gov/article?id=ANNEX-I-introduction).
|
|
|
+
|
|
|
+As explained in this Privacy Policy, we sometimes share information with
|
|
|
+third parties to perform services on our behalf. Airbnb remains
|
|
|
+responsible for information that is shared under the Privacy Shield with
|
|
|
+these third parties, except where we can establish that Airbnb was not
|
|
|
+responsible for the violation.
|
|
|
+
|
|
|
+##### 7.2 California & Vermont Residents.
|
|
|
+
|
|
|
+Airbnb Payments will not share information it collects about you with
|
|
|
+their affiliates or third parties (both financial and non-financial),
|
|
|
+except as required or permitted by your state's law.
|
|
|
+
|
|
|
+#### 8. SECURITY
|
|
|
+
|
|
|
+We are continuously implementing and updating administrative, technical,
|
|
|
+and physical security measures to help protect your information against
|
|
|
+unauthorized access, loss, destruction, or alteration. However, the
|
|
|
+Internet is not a 100% secure environment so we can't guarantee the
|
|
|
+security of the transmission or storage of your information.
|
|
|
+
|
|
|
+#### 9. CHANGES TO THIS PRIVACY POLICY
|
|
|
+
|
|
|
+Airbnb reserves the right to modify this Privacy Policy at any time in
|
|
|
+accordance with this provision. If we make changes to this Privacy
|
|
|
+Policy, we will post the revised Privacy Policy on the Airbnb Platform
|
|
|
+and update the "Last Updated" date at the top of this Privacy Policy. We
|
|
|
+will also provide you with notice of the modification by email at least
|
|
|
+thirty (30) days before the date they become effective. If you disagree
|
|
|
+with the revised Privacy Policy, you may cancel your Account. If you do
|
|
|
+not cancel your Account before the date the revised Privacy Policy
|
|
|
+becomes effective, your continued access or use of the Airbnb Platform
|
|
|
+will constitute acceptance of the revised Privacy Policy.
|
|
|
+
|
|
|
+#### 10. CONTACT
|
|
|
+
|
|
|
+If you have any questions or complaints about this Privacy Policy or
|
|
|
+Airbnb's information handling practices, you may contact us at:
|
|
|
+
|
|
|
+- **For residents of the United States:** Airbnb, Inc., Legal
|
|
|
+ Department, 888 Brannan Street, San Francisco, CA 94103.
|
|
|
+- **For residents outside of the United States:** Airbnb Ireland UC,
|
|
|
+ Data Protection Compliance Officer, 8 Hanover Quay, Dublin 2,
|
|
|
+ Ireland.
|
|
|
+
|
|
|
+You may also [email](mailto:terms@airbnb.com) us.
|
|
|
+
|
|
|
+\
|
|
|
+\
|
|
|
+\
|
|
|
+
|
|
|
+- [Terms](/terms)
|
|
|
+- [Privacy](/terms/privacy_policy)
|
|
|
+- [Site Map](/sitemaps)
|
|
|
+- [Airbnbmag](https://airbnbmag.com)
|
Harshvardhan Pandit